Fully managed IT support is where a business outsources their IT support to an external provider who takes responsibility for their IT function. These typically include PC and end user support, helpdesk provision, server and network maintenance and application management. Working in partnership with your business, all services are provided under a Service Level Agreement (SLA) and you can choose the level of cover that best suits your needs.
This increasing complexity means that IT departments ideally need more staff, with more specialist skills and this is where a major expense occurs and where costs could be saved. To address the challenge, many organisations are considering outsourced IT support.
Outsourcing is successful as it enables businesses of all sizes to benefit from the knowledge, expertise and resources of a specialist company. As IT is the core focus of Logix, We are able to make much higher levels of investment and attract the most experienced staff. This ensures you receive the best for your business without the costs and worry of the initial layout, upgrades and ongoing training.