Fully Managed IT Support

All covered - one less worry.

What is Fully Managed IT Support

Fully managed IT support is where a business outsources their IT support to an external provider who takes responsibility for their IT function. These typically include PC and end user support, helpdesk provision, server and network maintenance and application management. Working in partnership with your business, all services are provided under a Service Level Agreement (SLA) and you can choose the level of cover that best suits your needs.

Why Outsource Your IT Support?

Computers and related technologies are constantly evolving and, combined with ever changing business requirements, it means organisations need to continually invest. This investment would need to cover both the procurement of new technologies and also the ongoing training of the technology for staff. This is often distracting, expensive and time consuming. As IT has become more of a core requirement in business operation, 24x7 system up time, flexibility and security is imperative. Ever increasing business demands indefinitely apply additional pressure for investment and requirement for constant evolution. Providing in-house skills to achieve this is costly.

This increasing complexity means that IT departments ideally need more staff, with more specialist skills and this is where a major expense occurs and where costs could be saved. To address the challenge, many organisations are considering outsourced IT support.

Outsourcing is successful as it enables businesses of all sizes to benefit from the knowledge, expertise and resources of a specialist company. As IT is the core focus of Logix, we are able to make much higher levels of investment and attract more experienced staff. This ensures you receive the best for your business without the costs and concerns of the human resourcing, and minimising budgetary constraints of infrastructure upgrades and ongoing training.

  • Internal IT staffing costs greatly reduced or even removed
  • Access to highly skilled, specialist staff
  • Better planning and migration
  • Improved equipment purchasing power through Logix
  • Faster service through remote control resolution
  • Shared risk and reduced accountability
  • Transparent representation to third parties
  • Varied system diversity and industry experience
  • IT staffing costs greatly reduced or removed
  • Access to highly skilled, specialist staff
  • Better planning and migration
  • Improved equipment purchasing power through Logix
  • Faster service through remote control resolution
  • Shared risk and reduced accountability
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